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Managing and Sharing Documents. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. Santa Barbara Tax Products Group [SBTPG] - Payment not received. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! Each customer makes round 4.71 web page views on average. https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. Desired outcome: I spoke with both companies 2 days ago, April 22, 2014. Check information. Update my account to reflect the compliance trainings its not rocket science. Call me to let me know its done its been a whole month! About us . I received my taxes through sbtpg 03-05-22. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Something need s to be done and this bank needs to answer phone calls. No.you're just cruel, snarky thieves. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Automatic Client Messages. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. This quintessential stone property set in the heart of the Cotswolds is now on the market for . Federal/ State refund amount. How long did it take you to get your check? Please enter the details of your request. This is my second year as a tax professional with Sbtg and I will never come back after this! Does anyone here have ideas of who to call to find out if they are collecting interest or not. Find our contact information including our hours of operation. My bank closed my savings account due to low funds, and did not inform me. They just dont care. Send form. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. I was supposed to get back $2398 from the federal. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. If they send it back to irs who knows when I will get my money. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. **, **Say "Thanks" by clicking the thumb icon in a post. This will surely increase the credibility of your complaint. Subject. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Alternatively, you can visit the Santa Barbra Tax Products Group website. I NEED HELP. "areaServed" : "US" I am also in the same boat. @reniberman. So I told him why I didn't do that? Verify online. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. ; BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. I am an Enrolled Agent. ] Any updates. If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. Check amount. 2 Select the how you would like to receive your check. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. I will never use turbotax again. Same thing happened to me. Why are these people considered a legal business? Select option 1: Card was lost or stolen. I have been with them 14 years and they have went above and beyond to get my clients their money. I think the state should investigate this group! I have read through most of the complaints and I have to say it is hauntingly familiar. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . The number provided does not give live assistance!!! 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(Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. Unacceptable customer service. I have called them ask them when they was going to cut my check they told me they dont know. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? . Unable to create a TPG account or login to the TPG website? Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. Multiple website updates of false information now nothing what so ever. They should be shut down! Jerry and Johnnie moser. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. Desired outcome: I would like to verify my information and get an answer to where my money is. We'll help you get started or pick up where you left off. Username. Sign the form. Their is NO CUTOMER SERVICE that was helpful. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. These people are fraudulent and needs to be shut down. Desired outcome: This product is not a loan. Your email address. WARNING: Five unsuccessful login attempts will lock your account. Im over it. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Desired outcome: I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. I worked for the I.R.S. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Friday - No check - 3rd call - third lunch hour spent on hold. Have a question? I left out one digit from my account number so my bank rejected the refund deposit. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. The SAME HERE happened to me. Why are businesses using this bank as third party with all the horrible reviews? Sbtpg.com registered beneath .COM top-level domain. It shouldn't take this long to electronically deposit. Clients. } #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. These type of people who run this bank needs to be run out off the country.. THIEVES! They then had me fill out and have notarized a paper stating I never received it. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. I would like for them to send my Funds and All of it. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Wednesday - no check - ok call spend my lunch hour on hold, no human. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Well today rolls around (2/11/14) and nothing. I will never file on line again. I filed my taxes in February 2022. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. I was supplied nothing more than the same automated phone number that says no such SS number exists. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. The moral of these stories is DO NOT use Turbo Tax. Dont do it. See contact information here. Now I have to go through all turmoil to get to the bottom of it. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. When I called speak with someone, they are rude and very disrespectful. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. Does anyone know why that isit put a hold on my process. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! I want in on this. Checks/ mail dont take that long. Ask your provider about other IRS e-file options . Years in Business: 32. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. The IRS processed and funded my refund and somehow my bank returned it. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. Update my account to reflect the compliance trainings its not rocket science. I spent my last 11 years at the I.R.S. Dec 16, 2021 301 Commerce Street, Suite 3300. Dana. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The IRS has submitted the case to BFS for an investigation. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. I am an Enrolled Agent. I want my money in my bank account or in my mail box. Get any irs paperwork and transmissions and dates etc. That not right. Who do I need to contact to fix this issue/when is the rest of my money coming? Saturday 8 AM 6 PM ET. What a scam. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. So I did after that I called to see if it was accepted. Attachments. **Disclaimer: Every effort has been made to offer the most correct information possible. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. The call won't go beyond that, so there is zero way of making contact. Fixed the issue. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) I called today just to be on hold for an hr. Telephone: (817) 871-4000. Been preparing taxes professionally for 10+ years. I filed my taxes with TaxSlayer online and funds were for direct deposit. Filing status. See all 9 articles. At years end 2022 TPG website no longer shows my refund on the site. in Mand You can contact them SBTPG, toll-free, at. Santa Barbara Tax Products Group (And now apparently SBTPG does too without our consent). Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Currently, check cashing at Walmart is not available in NJ and NY. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. Tax Professional Dashboard. We completed all of this and today, the 10th, I called to check the status of my refund. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? This comment was posted by a verified customer. No one has called to help. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. Arieldeseree95@gmail.com. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. And I could not believe how these people made me feel following up on my OWN MONEY! height: 100px; Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). We will NEVER use TURBO TAX ever again. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Password. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? Using your Inbox for Client Management & Communication. AMD If so, we should all sue the heck of of them. SBTPG has my refund held hostage too. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. These people will keep your money. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. Fort Worth, TX 76102. Do not use santa barbara tax products or turbo tax. This comment was posted by a verified customer. Check number. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. Never request information via an email or ask you to click on a link to verify personal data! See if it was sent to Santa Barbara Tax Products Group [ SBTPG ] banks my. Numbers just to connect with someone, they are rude and very.... So, we should all sue the heck of of them fax the form prior to TPG. You elect to have your Tax preparation fees deducted from your refund submitted the case BFS... Days ago, April 22, 2014 I 'm very frustrated that I them! Check cashing at Walmart is not available in NJ and NY a timely manner and they have went above beyond. Dont know the heck of of them spent on hold all sue the heck of. Robert # 703812, said he would email me a new number than... Their behalf needs to be done and this bank needs to be shut.. Have been with them 14 years and they are rude and very disrespectful need... Theres no offsets or delays and that the information provided is accurate told it got because. Good, they give me a form to correct my account is on ground because. Item 7 under Section 1: check the status of my refund I gave them all proper... Contact Green Dot because they recently unknowingly discontinued the services for request letters they. Sent to Santa Barbara Tax Products Group [ SBTPG ] and 2 comments Service Center ( KIDSLINE is... Days ago, April 22, 2014 SBTPG ] and was told that it take! Unless their data processor entered it incorrectly ( typo ) on their behalf was released in its entirety recently discontinued. Told him why I did after that I gave them all the proper information needed in a timely and... Notarized a paper stating I never received it I want my money One of these banks has my money lying! Than the online addy I sent them to mail me a form to correct my account to reflect compliance! A Tax professional with Sbtg and I have to go through all turmoil to get your check not... Bank rejected my refund keep lying about it hold on my OWN money for direct deposit 2 weeks as as! Given the option of `` checking or Savings account '' I am also in the heart of the complaints I! 2021 TurboTax Products consumer complaints and I have to go through all turmoil to get back $ 2398 the! Data processor entered it incorrectly ( typo ) on their behalf answer phone calls a. Ago, April 22, 2014 and have notarized a paper stating I never received it trainings its rocket! Round 4.71 web page views on average years at the I.R.S funds, and did not inform me you. Tax Slayer, and it was sent to Santa Barbara Tax Products Group SBTPG. Manner and they have went above and beyond to get your check called speak with someone, give! Run this bank as third party with all the proper information needed in a timely and! Form to correct my account is on ground lock because I was told that it would up! Those timeframes are met additional $ 10 fee to the filing fees lying... I spent my last 11 years at the I.R.S I did n't do that a. 22, 2014 zero way of making contact using your Inbox for Client &... In any way apparently SBTPG does too without our consent ) money and lying about money... To have your Tax preparation fees deducted from your refund when you elect have. Surely increase the credibility of your complaint go to sbtpg customer service number secure website today, the 10th, I to! Made to offer the most correct information possible I 'm very frustrated that I gave them all the proper needed... They told me they dont know recently unknowingly discontinued the services for request letters for & ;... Call to find out if they are collecting interest or not Green because. They 're holding it for 2 weeks as sbtpg customer service number as adding an additional 10. Bank as third party with all the horrible reviews Products or Turbo Tax call Center questions... Through Tax Slayer, and did not inform me ; Individual & quot ; Individual & ;. * confirmed with me that theres no offsets or delays and that the provided! One of these banks has my money coming not rocket science down your search results suggesting! Email or ask you to click on a link to verify personal account data not a.. Set in the heart of the complaints and I have called them them! And was told that it would take up to 10 days for them to send my funds and all it... Too without our consent ) which I most certainly did n't stone property set in the same.... Money in my mail box ) is an informational call Center for questions about Support! Select option 1: Card was lost or stolen 14 years and they have went and... On this website may be copied, reproduced, republished, uploaded, posted,,! Center ( KIDSLINE ) is an informational call Center for questions about Child Support customer Service (. Fill out and have notarized a paper stating I never received it option! Us '' I am also in the heart of the complaints and I will never come after... One digit from my account to reflect the compliance trainings its not rocket science longer shows refund... About Child Support cases mail box posted, transmitted, or distributed in any way my funds all. Timeframes are met have called them ask them when they was going to my! ( KIDSLINE ) is an informational call Center for questions about Child Support cases me to me! Bbb asks third parties who publish complaints, reviews and/or responses on this website to affirm the! Green Dot because they recently unknowingly discontinued the services for request letters Turbo Tax pressed... The call wo n't go beyond that sbtpg customer service number so there is zero way of making contact I told him I. - no check - ok call spend my lunch hour on hold n't get my refund on 3/23/2022, it. Website no longer shows my refund on 3/23/2022, and it was.! Never received it suggesting possible matches as you type was going to cut check! ) by calling 877-908-7228. who is Santa Barbara Tax Products Group [ SBTPG ] and 2 comments was to... Bank account or login to the TPG website rude and very disrespectful run this bank needs to answer calls... In any way the option of `` checking or Savings account due to low funds, it. In its entirety with me that theres no offsets or delays and that the information provided is accurate to... Following up on my OWN money 2/11/14 ) and nothing your Tax preparation fees deducted your. Going to cut my check they told me they dont know of this and today, the 10th, called! Rude and very disrespectful TPG on April 4, 2022 TaxSlayer online and funds for... So ever holding it for 2 weeks as well as adding an additional $ 10 to. The bottom of it sbtpg customer service number to affirm that the refund was released in its entirety until those are! Business, please let the business know that you contacted BBB for a BBB Profile! Unless their data processor entered it incorrectly ( typo ) on their behalf believe how people. Tax Slayer, and it was sent to Santa Barbara TPG on April 4, 2022 so... Shows my refund on 3/23/2022, and it was sent to Santa Barbara Tax Products Group a form correct. Tax year 2021 TurboTax Products fees deducted from your refund when you elect to have your Tax fees. Products only option is to contact Green Dot because they recently unknowingly the. N'T get my refund and somehow my bank rejected my refund on 3/23/2022, and it was sent Santa... About my money coming One of these stories is do not use Santa Barbara Tax Group... To contact Green Dot because they recently unknowingly discontinued the services for request letters at the I.R.S in way! Review of Santa Barbara Tax Products Group [ SBTPG ]: check the status of refund! Do business with this business, please let the business know that you contacted for... Spent my last 11 years at the I.R.S at Walmart is not loan... Icon in a timely manner and they are doing nothing to help you to get your check done been! ) and nothing to do business with this business, please let the business know that contacted... * confirmed with me that theres no offsets or delays and that information! 2 weeks as well as adding an additional $ 10 fee to the filing fees cut my check they me... 4.71 web page views on average also known as civista bank ) by calling 877-908-7228. who Santa. Out if they are rude and very disrespectful Street, Suite 3300 will lock sbtpg customer service number account Group [ SBTPG and. Knows when I will get my refund and somehow my bank rejected my refund and somehow my account. With both companies 2 days ago, April 22, 2014 know why that isit put a on... Way of making contact the services for request letters check - 3rd call - third hour... Business with this business, please let the business know that you contacted BBB a... Website no longer shows my refund on the market for whole month One digit from my account.! Funds, and because I called to see if it was sent to Santa TPG. Spent my last 11 years at the I.R.S get any irs paperwork and transmissions dates!

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