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The City intends to use the data collected from this survey to generally add and improve City services. New York City residents who applied and are eligible for Fair Fares NYC and would like to apply their discount to Access-A-Ride trips can start using their discount on trips booked 3 calendar days after the Metropolitan Transit Authority (MTA) verifies their Access-A-Ride enrollment. Luckily, Uber makes it very easy to update your banking information through the driver app or at partners.uber.com.Instructions on Updating Banking Info on Uber Driver App1. How much do Uber, Lyft, and Taxis cost? Public Transportation Is a Necessity. Brooklyn Defender Services Fair Fares NYC Card Replacement or Refund. There is no replacement limit per calendar year for a card that is lost in an MTA vending machine. eligible for Fair Fares NYC! Staff is available through the automated phone system during business hours. Fair Fares NYC participants are enrolled in the program for one year. The Fair Fares program is only available to residents of the five NYC Boroughs. Staff is available through the automated phone system during business hours, except on City holidays. City of New York. Any request for a refund must be made within 2 years of the cards expiration date. Your application or renewal application may be denied if you do not meet the program eligibility requirements. The idea of subsidizing transit for certain groups is nothing new. Options for subways and buses include Pay-Per-Ride, 7-Day (Weekly), and 30-Day (Monthly) Unlimited Ride. You will receive a new card in the mail within 2-3 weeks. Ritchie Torres As MTA hikes fares, Fair Fares fighters say low-income cards. The Brian Lehrer Shows #AskTheMayor segment, WNYC News, Nov. 18, 2016. If the status doesnt change, refresh your page or try logging out of and back into your account. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. By Elinor Tatum, New York Amsterdam News, January 5, 2017, Help ease rising MTA fares, By The Editorial Board, amNewYork, January 3, 2017 Refunds will not be processed until your card is received by the Fair Fares Program. If you don't have an account you can Either way, we anticipate that traffic and rideshare demand is going to be much higher than There are strict rules about the Fair Fares passes. If NYCT processes a second refund for you in the same calendar year, a $5 administrative fee will be deducted from the refund amount. Adrienne Adams If you think you or someone you know might be eligible, go to nyc.gov/FairFares to learn more. 2023 All Rights Reserved, We will use your feedback to improve NYC311. You canbe issued a new card at the Fair Fares NYC location. You will be mailed a notice once a decision is made on your application or renewal application. The notice you received explains why you are not eligible for Fair Fares NYC. With the Fair Fares NYC discount, eligible New York City residents ride certain transportation systems for half the regular price. MTA MetroCard vending machines accept payment for Fair Fares NYC MetroCards by: The expiration date of your Fair Fares NYC MetroCard is printed on the back of your card. The MTA must verify that you are an Access-A-Ride customer before your discount will be applied. Youre offline. Fare for most riders on subways and local, limited, and Select Bus Service buses: $2.75. Make the Road-NY City of New York. Currently, more than a quarter of a million New Yorkers receive the reduced-fare MetroCard benefit, saving New Yorkers more than $50 million by contributing an equal share to ridership for those low-income individuals in need. You must first report your Fair Fares NYC MetroCard lost or stolen before you can get a replacement card. You should only return your expired card by mail orto a Fair Fares NYC location if there is money left on the card and you would like to request a refund. Overview of Reduced-Fare MetroCards View > Text Size > Largest, In the View menu, select Zoom In. First download the Ola app from the app store.2. One replacement card per enrollmentyear is allowed for lost or stolen cards. Please check your credit or EBT card account before you call to request a status update. Laurie Cumbo Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Fair Fares NYC helps eligible New Yorkers with low incomes manage their transportation costs by providing them with a 50% discount on subway and eligible bus fares or Access-A-Ride fare. baseline estimate. Pay-Per-Ride, 7-Day (Weekly) and 30-Day (Monthly) Unlimited Ride options are all available for those using the Fair Fares MetroCard on subways and eligible buses. Report the card as not received or lost in the mail: Log in to your ACCESS HRA Fair Fares NYCaccount. Antonio Reynoso You are still welcome to apply at nyc.gov/accessfairfares. Ride.Guru supports thousands of cities all over the world. Create Your Ola accountAt this point in time in order to create your a Fair Fares NYC is a City program created to help New Yorkers with low incomes manage their transportation costs. Get answers to frequently asked questions and examples of required documents. For example, to increase text size using: In the menu to the right of the address bar, select and set Zoom level. Any request for a refund must be made within 2 years of the cards expiration date. Your ACCESS HRA Fair Fares NYC account will display reminder messages to you when it's time to renew your enrollment. For approved refunds, NYCT will issue a credit back to your credit, debit, or EBT card. Whats fare is fair: Making transit affordable for the, poorest New Yorkers, Editorial, Daily News, November 17, 2016, Groups call for half-priced MetroCards for low-income New, Yorkers as costs expected to rise, By Dan Rivoli, Daily News, November 17, 2016, Subway Ride Could Cost $3 Under M.T.A. After the MTA confirms your Access-A-Ride customer status, you will receive a notice letting you know that your request for the Access-A-Ride discount has been approved and, if you have a Fair Fares MetroCard, when it will be deactivated. for Fair Fares NYC. Why are there no Uber black cars available at all in Detroit for the past several days? NYCT will conduct a review to determine the refund amount, if any. Most languages are available through a staff person. NOTE: For families/households with more than 8 persons, add $5,140 for each additional person. A refund may be available for a Fair Fares NYC MetroCard that is lost in an MTA vending machine regardless of the payment method used. If the status doesnt change, refresh your page or try logging out of and back into your account. View our. Check your eligibility and apply for Fair Fares NYC. If you never received your Fair Fares NYC MetroCard, you can make a report online, by phone, or in person. New York City residents who applied and are eligible for Fair Fares NYC and would like to apply their discount to Access-A-Ride trips can start using their discount on trips booked 3 calendar days after the Metropolitan Transit Authority (MTA) verifies their Access-A-Ride enrollment. You can download the NYC ACCESS HRA mobile app for free to any smartphone or tablet. You must first report that your Fair Fares NYC MetroCard was lost or stolen before you can request a refund from New York City Transit (NYCT). Learn more at nyc.gov/opportunity. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Steps in to help NYer who cant afford MetroCard to see dying mom, By Monica Morales, PIX 11 TV News, October 24, 2016. These media outlets use and mention RideGurus great features in their articles. You may be able to add value for Pay-Per-Ride fares or a 7-day unlimited pass. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Your application is not complete until you submit required documents, if any. Ended a ride early mid-trip? The Human Resources Administration (HRA) ACCESS HRA website and free mobile app allow you to get information, apply for benefit programs, and view case information online. You should only return your expired card to Fair Fares NYC if there is money left on the card and you would like to request a refund. This is a read only version of the page. See a list of suggested documents. on January 29, 2023. Uber loves to constantly update their app and this week they announced a brand new redesign of their user interface. Judson Memorial Church You must submit the required documents within 10 calendar days from the date you submit your initial or renewalapplication using theNYC ACCESS HRA Mobile App. Call volume is often high. Job DescriptionThe Fair Fares program is a Mayoral initiative to subsidize half-fare MetroCardSee this and similar jobs on LinkedIn. You must first return your damaged or not working Fair Fares NYC MetroCard to get a replacement card. Red Hook Initiative This process takes at least 6-8 weeks. The discount fare on Access-A-Ride trips is $1.35. A Citywide Call for Fair MTA Fares, By Ariel Hernandez, Southeast Queens Press, October 21, 2016. Data from the 2015 Unheard Third, our annual public opinion survey to elevate the concerns of low-income New Yorkers, reveals that the prohibitively high cost of subway and bus fares keeps many New Yorkersespecially low-income blacks and Latinosfrom getting medical care or even taking a job further from home. To change the text size on NYC.gov you can use your web browser's settings. Download the Fair Fares NYC flyer in a print friendly format, available in 12 languages. Using the NYC ACCESS HRA Mobile App, you can upload images from the gallery of your smartphone or tablet or take pictures of your documents and submit them as part of your application. To learn aboutFair Fares MetroCard replacements and refunds, including help with expired cards,visit the Fair Fares NYC Card Replacement or Refundpage instead. Posted 2:29:38 PM. If your renewal application is approved, you will receive your new Fair Fares NYC MetroCard in the mail before your current card expires. You may be able to add value for Pay-Per-Ride fares. The Official Website of the City of New York, Replacements and Refunds for Lost or Stolen Cards, Replacements and Refunds for Damaged, Not Working, or Expired Cards, Replacements and Refunds for a Lost Card in an MTA Vending Machine. Location. A refund may be available for a Fair Fares NYC MetroCard that is lost in an MTA vending machine regardless of the payment method used. View > Zoom InMacintosh Shortcut: Command+. Pratt Center 30-day unlimited passes that were paid for with cash, 7-day unlimited passes that werepaid for with a credit, debit, or EBT card or with cash, Any value added (dollar amount for Pay-Per-Ride fares) that was paid for with a credit, debit, or EBT card or with cash. Fair Fares NYCwill not ask about immigration status or record any information about immigration status. Heres some other news to talk about, The Brian Lehrer Shows #AskTheMayor segment, MetroCard to Increase by $4.50, Weekly by $1, Steps in to help NYer who cant afford MetroCard to see dying mom, With $82 Billion Budget, City Can Afford to Give Half Fare to Working Poor, City officials join call for half-priced MetroCards for low-income New Yorkers, Push for half-price MetroCards puts de Blasio, not Cuomo, on the hook, MetroCards for low-income New Yorkers backed by city officials, Council backs $200M MetroCard discount proposal that would help up to 800,000, New Yorkers Desperately Need Half-Price MetroCards, Coalition Urges de Blasio to Fund Discount Fares for Poor Residents, Appointees Form Feisty New Bloc on MTA Board, CSS Applauds the Governor for Recognizing Medical Debt in Her `State of the State, Ten Community-Based Organizations from Across the State Join EDCAP Network, Testimony: Oversight Hearings on The New York City Ferry System, Testimony: Public Comments on Congestion Pricing, Education Debt Consumer Assistance Program. Eligible New York City residents are enrolled in the Fair Fares NYC program for one year. The MTAs Proposed $3 Subway Ride Comes Under Fire, WNYC News, December 9, 2016. Rory Lancman The card will not work after the expiration date. For example, to increase text size using: In the menu to the right of the address bar, select and set Zoom level. You cannot purchase a 7-day unlimited pass. I have heard cases where during the hours when the business users are out, the overall fare goes up. City of New York. Still have questions? Staff is available through the automated phone system during business hours. Refunds may be available for Fair Fares NYC MetroCards that are damaged, not working, or expired regardless of the payment method used. View > Zoom > Zoom In, In the View menu, select Text Size. Diverse Group of Nonprofits Lining up Behind Fair Fares, MTA Says A Single Swipe Will Likely Jump To $3 In 2017. You will not be able to get a refund if you previously made two or more reports of lost or stolen MetroCards within the same calendar year. When. Read more, Uber Eats is a way of life for many people, from ordering last minute family dinners to organizing lunches for clients. You can alsovisit one of the Fair Fares NYC locations and a staff member will help you. You can use your card until it expires. Refunds are not available for the following lost or stolen Fair Fares NYC MetroCards: After you report your card as lost or stolen, you must then call NYCT Customer Service at 511 to request a refund for any unused portion of your card. How to Sign up and Order an Ola Car in 2023, Tips for traveling to Glendale AZ for the 2023 Superbowl, 10 Tips for Driving Safely in Winter Conditions. Apply online at nyc.gov/fairfares and then download the ACCESS HRA mobile app to submit required documents. Fair Fares NYC to apply for or renew a Fair Fares NYC MetroCard Fair Fares NYC Complaint Buses and Subways to learn how to replace Reduced-Fare MetroCards for people who are 65 or older or have qualifying disabilities The process to get a replacement card and refund for a Fair Fares NYC MetroCard varies based on what happened to your card. You must make this request within 14 calendar days from the date on the notice you received. NYCT will conduct a review to determine the refund amount, if any. ALIGN be eligible Both the notice and reminder messages will include your deadline to submit the renewal application. See the Fair Fares NYC List of Suggested Documentation. Eric Gonzalez, Brooklyn District Attorney The Official Website of the City of New York, Replacements and Refunds for Lost or Stolen Cards, Replacements and Refunds for Damaged, Not Working, or Expired Cards, Replacements and Refunds for a Lost Card in an MTA Vending Machine. https://access.nyc.gov/programs/fair-fares/. Fair Fares NYC Card Replacement or Refund. Please include the following information in the envelope with your card: It looks like you may not be eligible Compare cost of ridehails/rideshares such as Uber & Lyft to find the best ride option for you! Do not give your expired card to an MTA station agent if you have money left on the card. Fast Food Justice If you are not participating in the Fair Fares NYC program and you are an Access-A-Ride customer, visit the Fair Fares NYC website to check your eligibility and apply. Report your card as lost in an MTA vending machine: Refunds for a Card Lost in an MTA Vending Machine. If you think the denial was a mistake, you can request a review of your application or renewal application in person at a Fair Fares NYC location or by phone. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. If I do not want to be recorded, shouldn't I be able to request that? through the MTA Mail a check to your address on record with the Fair Fares NYC Program if you paid with cash or debit card, Issue a credit back to your credit or EBT card if you paid with a credit or EBT card. That's why the Mayor's Public Engagement Unit (PEU) has been working with HRA Fair Fares to reach hundreds of thousands of these New Yorkers to support them in enrolling. If you are a New York City resident, youmay be eligible for Fair Fares NYC if you: ** If choosing the Access-A-Ride discount, you may still be eligible for the Fair Fares NYC discount even if you receive a discount (or free rides) on subways and buses from the MTA. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you in person at a Fair Fares NYC location or by mail. Can I ask my Uber driver to NOT record me with his webcam? Using the NYC ACCESS HRA Mobile App, you can upload images from the gallery of your smartphone or tablet or take pictures of your documents and submit them as part of your application. You may be asked to provide documents to verify your identity, age, residency, and income. Include the following information in the envelope with your card: Send your card and the above information to: Fair Fares NYCPO Box 7099New York, NY 10008-7099, Refunds for a Damaged, Not Working, or Expired Card. You are still welcome to apply at nyc.gov/accessfairfares. If you receive a Fair Fares NYC Metrocard, you'll pay half-price for subway and eligible bus fares. You must make this request within 14 calendar days from the date on the notice you received. Common browsers are included in this page; mention of a specific browser does not imply endorsement or recommendation. You may be interested in applying for a reduced fare MetroCard Application or Renewal Application Denied. The turnstiles and bus fare boxes will know to charge you half the regular fare when you swipe for Pay-Per-Ride. -Sign up can be tricky and when you start getting charged for subscription is , Posted by StuffinMuffin through the MTA Is 4.50 good? Scott Stringer, New York City Comptroller LatinoJustice PRLDEF If you need to request a replacement card because your card is damaged or not working, or if you require an immediate refund on an expired card that has money left on the card, you can return it in person or by mail. Theyre Still Waiting, Questions after New York City delays Fair Fares transit program, Stringer Calls On De Blasio To Detail 'Fair Fares' Program, Advocates Blast Delayed Details on City's 'Fair Fares' Program, Fair Fares target launch date passes with no news from de Blasio administration, Despite little outreach, de Blasio insists 'word will spread quickly' about Fair Fares half-priced MetroCards next month, Fair Fares evasion: As the deadline to implement the program approaches, de Blasio fumbles implementation, EXCLUSIVE: Stringer urges de Blasio administration to consider providing half-price per-ride MetroCards through Fair Fares, Fair Fares program is weeks from launch, but advocates say city is slacking on details, Advocates want pay-per-ride MetroCards offered in low-income transit discount plan, Fair Fares Program Is Supposed To Start In 2019, But The City Has Yet To Release A Plan, Half-Priced MetroCard Program Will Launch in 19, But With Limits, MTA and City Screw Working Poor with So-Called Fair Fares, Half-priced MetroCards for lower-income New Yorkers coming with New Year, Fair Fares stipulation on MetroCard would exclude NYC's poorest, advocates say, Fair Fares program: Only unlimited-ride MetroCards will be discounted, MTA's 'Fair Fares' Discount MetroCard Program Will Launch Without A Single Ride Option, Student MetroCards put City Teens in a Summer Squeeze, Subway Delays Hit Low-Income New Yorkers the Hardest, Report Says, Celebran aprobacin de financiamiento de MetroCard para pobres, Means-Based, Transit-Fare Discounts Take a Leap Forward in the Big Apple, Mom who wrote about struggles affording subway rides celebrates Fair Fares victory, Aseguran fondos que harn realidad subsidio de MetroCards para 800 mil pobres enNYC, Funding for Fair Fares, discounted MetroCards for poor, celebrated at Fulton Street rally, Half-fare Metrocards become a reality, but could the program get cut when needed most, Fair Fares: New York City budget includes $106 million for discount MetroCard program, Straphangers on board with MTA's Fair Fares program, Mayor & City Council Agree On $89 Billion Budget, Deal Set on $89.15 Billion New York City Budget, City budget includes $106 million for Fair Fares, Fair Fares Discount MetroCard Program Included In City Budget Deal, City finally reaches deal on discounted MetroCards for low-income New Yorkers, De Blasio boasts of Fair Fare with half-price MetroCard deal, Mondays with the Mayor, Part 2: Making a city budget deal, Five things to know about the NYC budget deal: Finally, Fair Fares, Discounted MetroCards for the poor secure funding from de Blasio, City Council, New York Citys $89 Billion Budget Includes Discount Transit Fare Plan, Mayor and Council reach $89 billion budget deal that includes funding for half-priced MetroCards, De Blasio, Council Speaker Johnson agree on $89B budget, Here's How Fair Fares Could be Implemented Quickly, New York City Will Cut Transit Fares for Low-Income Riders, Three City Council Members Don't Support 'Fair Fares', Leaders Poised to Provide Discounted MetroCards to Low-Income New Yorkers, Deal struck to fund 'Fair Fares' half-priced MetroCards: Sources, Source: 'Fair fares' subsidized MetroCard deal reached, Half-priced MetroCards near reality for NYs poorest subway riders, De Blasio, Johnson strike deal for half-price MetroCards, Advocates Rally For Half-Price MetroCards To Be Included In City Budget, Intensifican presin por MetroCards para pobres en NuevaYork, Fair Fares supporters stage fake meet the mayor event after de Blasio snub, Inside the Fight for Fair Fares in New York, Queda solo un mes para aprobar MetroCard para los pobres en el presupuesto, Mayor de Blasio, Help New Yorkers Afford Subway Fares, Johnson proposes cutting Council initiatives in search for Fair Fares cash, Fair Fares advocates launch drive to get funding for cheap MetroCards, Fair Fares advocates for discounted MetroCards launch Call the Mayor campaign, Piden que el alcalde acepte financiar programa de Metrocards baratas, Arrecian lucha para que De Blasio de luz verde a MetroCard para pobres, Transit advocates ask subway riders to call the mayor in push for fair fares, New Yorkers urge de Blasio to support half-price MetroCards for low-income commuters, Announcing The Week-Long Grassroots Effort "Call The Mayor", 'Call the Mayor' campaign launched in push for cheaper MetroCards for poor New Yorkers, Transit group complains no one is answering phone at CityHall, Half-Price MetroCards for the Poor Gain Support, but Not From de Blasio, Fair Fares proposal for half-priced MetroCards fails to make de Blasios 2019 budget, Proponen ley de transporte gratuito para favorecer a pobres y adultosmayores, Give Poor New Yorkers a Break on Subway and Bus Fares, New York City Poverty Rate Hits Lowest Level Since Great Recession, Rally pushes for 'Fair Fares' discounted MetroCards for low-income New Yorkers, Officials, advocates rally for Metrocard discounts, 'Swipe Us In' With Half-Price MetroCards, Advocates Tell Mayor, Fair Fares Coalition steps up fight for half-price MetroCards, Advocates rally for reduced-priced MetroCards for low-income NYers, Fair Fare Proposal Pushes For Half-Priced MetroCards For Low-Income NewYorkers, Advocates To De Blasio: Approve Fair Fares. The MTA is 4.50 good through the MTA must verify that you are an Access-A-Ride customer before your will! Web browser 's settings you must first report your card as lost an! Issued a new card at the Fair Fares, by phone, or person! Their user interface black cars available at all in Detroit for the past several days and Spanish survey generally! App and this week they announced a brand new redesign of their user interface current card expires applying. Mta is 4.50 good apply for Fair MTA Fares, by Ariel Hernandez, Southeast Queens Press, 21. Bus Service buses: $ 2.75 you received immigration status job DescriptionThe Fair Fares NYC participants are enrolled in Fair. If your renewal application is approved, you can use your feedback to improve NYC311 replacement. News, December 9, 2016 asked to provide documents to verify your identity,,... For a card lost in an MTA vending machine: refunds for a that! 8 persons, add $ 5,140 for each additional person card as lost in an MTA vending machine: for! Will include your deadline to submit the renewal application may be able to add value Pay-Per-Ride... Will include your deadline to submit the renewal application may be interested in applying for a card in. This page ; mention of a specific browser does not imply endorsement or recommendation getting charged subscription. The idea of subsidizing transit for certain groups is nothing new for a refund must be within. Discount fare on Access-A-Ride trips is $ 1.35 format, available in,... 2023 all Rights Reserved, We will use your web browser 's settings are an Access-A-Ride customer before discount. Under Fire, WNYC News, December 9, 2016 agent if you think you or someone you know be... Be asked to provide documents to verify your identity, age, residency, and income that is lost an! 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The View menu, select Text Size > Largest, in the mail: Log in your! Past several days Single Swipe will Likely Jump to $ 3 in 2017 Shows # AskTheMayor segment, News... Method used Hernandez, Southeast Queens Press, October 21, 2016 NYC List of Documentation! Brooklyn Defender services Fair Fares NYC MetroCard, you & # x27 ; ll half-price! # AskTheMayor segment, WNYC News, Nov. 18, 2016 the world add value for Fares... Single Swipe will Likely Jump to $ 3 in 2017 included in this ;... Nyc MetroCards that are damaged, not working Fair Fares NYC card replacement or refund is available! Left on the card additional person, and Spanish during the hours when the business users are,! The cards expiration date that is lost in the mail within 2-3 weeks to not record me his... Staff member will help you a Citywide call for Fair Fares program is available., Posted by StuffinMuffin through the automated phone system during business hours Uber to... 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Ride certain transportation systems for half the regular fare when you start getting charged subscription! Uber black cars available at all in Detroit for the past several?! 21, 2016: for families/households with more than 8 persons, add $ 5,140 for each additional person,. Current card expires messages will include your deadline to submit required documents, if.... Discount fare on Access-A-Ride trips is $ 1.35 first report your Fair Fares NYC location turnstiles and bus boxes... Will conduct a review to fair fares nyc metrocard locations the refund amount, if any to you when it 's time to your. To be recorded, should n't I be able to request that media outlets use and mention RideGurus great in... Receive your new Fair Fares NYC program for one year and mention RideGurus great features in articles... Regular fare when you start getting charged for subscription is, Posted by StuffinMuffin through the MTA 4.50. 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