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Google Fiber | Gigabit Fiber Optic Internet Your internet from a company that believes everyone deserves fast, reliable, fairly priced internet. If youre in a city with a Google Fiber Space, youll also have the option to pick it up at your local Fiber Space. Please note that you may be responsible for any charges from your telephone provider for these calls or SMS text messages. Your activity on other Google services while logged in to the same Google Account might also impact your suggested programming or TV guide search results on Fiber TV. Yes, Google Fiber offers two super fast Internet plans for small businesses in all its Fiber cities. How were responding to COVID-19. 1: Named 2022's Fastest Internet Provider by HighSpeedInternet.com. (A good rule of thumb: If you can see the point, chances are your device can, too.) Service not available in all areas. Each point typically covers 1,500 square feet. You can also use the Google Home app to set up and control your home networkand keep your internet family friendly with. Google Fiber Multi-Gig Router + Google Fiber Optical Connector. You understand and agree that information provided to and collected by Google Fiber in connection with the Services is subject to the Google Privacy Policy and the Google Fiber Privacy Notice. IF YOU DO NOT WISH TO BE BOUND BY THE ARBITRATION AND CLASS-ACTION WAIVER PROVISIONS IN THIS DISPUTES SECTION, YOU MUST NOTIFY GOOGLE FIBER BY COMPLETING THIS ONLINE OPT-OUT FORM WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THESE TERMS (UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW). 2022 Google Fiber Inc. | 1600 Amphitheatre Pkwy, Mountain View, CA 94043. Want to stay up to date as we grow? A dual-band device has a 2.4 Ghz band and 5 Ghz band, but our tri-band Mesh Extender adds an additional 5 Ghz band for devices to connect to. Imagine super fast uploads and downloads, HD video conferencing, and quick access to the cloud. Although we hope to make the Services compatible with as many network routers as possible, we cannot guarantee that your router will work with the Services. You agree not to misuse the Services, which includes using the Services for purposes that are illegal, are improper, infringe the rights of others, or adversely impact others enjoyment of the Services. You may need to utilize Google Payments for certain payment transactions related to the Services. Please enter a valid street address and email address. The FCC may periodically seek confirmation of your eligibility until the program ends (at this time, there is no set end date for the ACP. If it is, you can pick your plan and sign up for service online or by reaching out. This includes installation, set-up and any software updates to the equipment. FOR EXAMPLE, WE DONT MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE EQUIPMENT OR SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. On occasion, Google Fiber or its affiliates may seek to contact you by telephone or SMS text message at the landline and/or wireless phone numbers that you have provided to us. Change service (upgrade, downgrade, or cancel). Yes, we have a text telephone line at (TTY) 833-999-2889. These plans are subject to taxes and fees, which will vary based on your state and county. Check your address to see if Google Fiber is available in your area. Google Fiber is committed to online safety for minors, and Google Fiber complies with all applicable laws related to protecting minors online. To stay updated on our progress, be sure to check your business address at fiber.google.com/business/. You agree not to resell or repackage the Services or otherwise make them available to anyone outside of your residence. You may return any product you purchase within 30 days for a full refund in the form of a credit on your bill. If you dont return a Google Wifi device owned by Google Fiber, the Replacement Fee is $70 per device. They're completely safe and effective, they and don't have any negative health effects like ozone or ionizers. We use various network management techniques to protect our network, systems, equipment, services and users from harm, ensure reliable, quality services to our users, and improve our services. Google Fiber does not charge extra for Wi-Fi with any plan. Pay your outstanding balance Keep your Google Fiber account in good standing when you make a payment on your outstanding bill. In such cases, the arbitrator may direct you to reimburse Google Fiber for amounts that Google Fiber paid on your behalf. When you see a steady blue signal from the Network Box, youll know its broadcasting an open Wi-Fi network. And with your 2 Gig plan, youll get to use Wi-Fi 6 and a Google Fiber Mesh Extender to handle even more wireless devices with no interruptions, congestion, or dead zones. Depending on the local area where you reside, you may find a local access fee on your monthly bill. If the value of your claim is between $75,000 and $300,000, your share of any such fees will be capped at $200 (unless the law of your state requires Google Fiber to pay all such fees). Internet speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc. A complete self-installation could take up to 1 hour to complete. To receive a refund, you must return the product in its original condition including the box it came in, along with its accessories, documentation, and anything else that came with the device (e.g., power cables, remote control, etc.). Additionally, if you receive any Google Wifi devices that are owned by Google Fiber, then you will be required to return those devices if you discontinue your Google Fiber Service. The. First, make sure you can see your Google Wifi access points. Need help? Failure to comply with any of these eligibility rules will be deemed a violation of these Terms and may lead to Google Fiber canceling your service. Yes. Please enter a valid street address, zip code, and email address. Services require electricity to operate. IN ALL CASES, GOOGLE FIBER, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE. The Services are provided by Google Fiber Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, or one of its subsidiaries (Google Fiber Inc. and its subsidiaries are referred to below as Google Fiber). If you become a Google Fiber TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a Google Fiber TV remote to change the channel or search program listings. Your consent to receiving these calls and SMS text messages is not required in order to purchase or receive any Google Fiber Services. Please read these terms carefully. Wi-Fi (or a wireless connection) allows you to connect Wi-Fi-enabled devices to the internet without cables. Like most Voice over Internet Protocol services, Fiber Phone requires an Internet connection and power. Fiber is a type of carbohydrate that is not digested by the body. You authorize Google Fiber to automatically collect payments of any and all fees. Any terms that are capitalized below but not defined in this document have the same meanings specified in the Google Fiber Terms of Service. Notice of disputes. If the AAA is unavailable, the parties shall agree to another arbitration provider or the court shall appoint a substitute. Please enter a valid zip code and email address. But there are certain things that we dont promise about the Services. Please contact us if you signed up for Google Fiber using a Google Account which you would now like to change. Learn more. If you have 2 Gig, youll get a Wi-Fi 6-enabled Google Fiber Multi-Gig Router and one Google Fiber Mesh Extender. That means you can get any of our plans even our fastest for less. Google Fiber may provide or rent various pieces of equipment to you in connection with the Services. Powerful Wi-Fi across your whole home means youre not restricted to that one spot if you want a fast, reliable wireless connection. Well give you a pre-paid mailing label to ship your equipment back to us. If you are using the Services in a residence or other location you do not own or control (such as a hospital, hotel, etc. Manage your google fiber account. You may return any. Please see the Network Management Guide for Google Fiber Internet Services for more information. The arbitrator can award the same individualized damages and relief that a court can award. Any information that you provide to Google, or that Google collects, will be safely stored and protected by our tried and tested security tools and experts who work around the clock to protect your information. Yes. When you place calls using the Phone Services, your phone number may be displayed to the person youve called. To avoid suspension, you must pay your outstanding balance in full using an existing form ofpayment. In order to use the Phone Services, you are required to register a physical address with Google Fiber that may be used to route emergency calls and services. Find answers to common. Select an issue here if you're having trouble signing in to your account. Optik K&R Client Application Credit-Card-Authorization-Form Credit-Card-Pre-Authorization-Form Optik K&R Credit Card Agreement Preauthorized Payment Plan Optik K&R Stock Lens . This agreement to arbitrate is intended to be broadly interpreted, including, for example: This arbitration agreement does not preclude either you or Google Fiber from bringing an individualized action in small claims court. To help you decide if self-installation is right for you, have a look at the Self-Installation Kit or Google Fiber Phone Self-Installation Kit instructions for installing your Google Fiber Network Box or Google Wifi points. Google Fiber may share non-personally identifiable information with third parties outside of Google, such as content providers or connected sites. Google Fiber reserves the right to terminate some or all of the Services it provides to you at any time, in its sole discretion without notice. Internet speeds up to 1000 Mbps can help businesses in many ways. Examples of misuses and prohibited activities are set forth in our Acceptable Use Policy for Residential Customers, which is incorporated into these Terms. Unless explicitly stated otherwise on our website, Google Fiber owns all equipment provided by Google Fiber in connection with the Services. You understand and agree that information provided to and collected by Google Fiber Phone in connection with the Phone Services is subject to the Google Privacy Policy, the Google Fiber Privacy Notice, and How Google Voice works, which provide information about how we use your data and about your Customer Proprietary Network Information rights. In the event any terms in the Google LLC Terms of Service conflict with any of the Google Fiber Terms of Service, the Google Fiber Terms of Service will control. We do not accept cash or checks. Your internet from a company that believes everyone deserves fast, reliable, fairly priced internet. If you are a new Google Fiber customer, you will need to fill out the Google Fiber ACP Subsidy Form. 2022 Google Fiber Inc. | 1600 Amphitheatre Pkwy, Mountain View, CA 94043, Customer Panel Supplemental Terms & Conditions, Network Management Guide for Google Fiber Internet Services. Your office might be your couch, but that doesnt mean youre working any less. Blocking your phone number information in this manner does not prevent the display of your information when you dial certain business or emergency numbers, including toll-free numbers or 911. First, use the instructions included in your Self-Installation Kit to set up your Network Box. If we are unable to reach an agreement to resolve the dispute within 60 days after the notice is received, you or we may commence arbitration. You can learn about 2 Gig and the Google Fiber Multi-Gig Routers tech specs here. Actual Internet and Wi-Fi speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc. $50 during the first 6 months; after that its yours to keep, even if you discontinue your Google Fiber Service. Please enter a valid street address and email address. View your current balance and previous statements, and quickly manage your payments. Google Wifi is a mesh Wi-Fi system that replaces older, traditional routers with seamless coverage throughout your homewithout the headaches of signal drops or dead zones. We may need a separate agreement with you or your landlord in order to install the Services. Fiber Phone includes a conventional phone jack thats compatible with nearly all home phones. A mesh networks got your back: With Google Wifi with 1 Gig or the Multi-Gig Router with 2 Gig, youll be able to use your devices everywhere in your homebecause all the access points are woven or meshed together. To start your move process, contact our customer support team. If youre eligible for this government subsidy, youll get up to $30 off your monthly GoogleFiber internet bill. Account Settings - Easily reset your password. Keep your Google Fiber account in good standing when you make a payment on your outstanding bill. Access the Google Fiber Help Center. The Affordable Connectivity Program is a program created by the US Federal Government through the Federal Communications Commission (FCC) that helps keep families connected to internet services. By clicking Get updates, you agree to receive promotional emails, which you can opt out of if you change your mind. Each additional Google Fiber Mesh Extender may be purchased for $85, while supplies last. Ready to. If we're unable to collect the amount you owe on your account within the normal billing cycle of any month (due to an expired credit card, insufficient funds on a prepaid debit card, or any other reason), your account is considered delinquent. Owns all equipment provided by Google Fiber | Gigabit Fiber Optic internet your internet a. Refund in the Google Fiber Multi-Gig Router and one Google Fiber | Gigabit Fiber Optic internet your internet family with... Digested by the body downgrade, or cancel ) to online safety for minors, and quick access to Services! 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