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In 2016, United introduced a new Polaris business class product that was meant to be the new "North Star" for international business class. Ur hypocrite. I was excited to be on a Boeing 787-9 featuring Uniteds new livery, which has grown on me a lot how gorgeous, especially with the backdrop. Save my name, email, and website in this browser for the next time I comment. Anyways, I would choose United over American any day, although it's like comparing the color of feces. expand_more. It's often cheaper to pay for a flight with miles than it is to pay with cash! UA is absolutely one of the worst US airlines when it comes to food service, FA, cleanliness, aging air craft..etc. Off topic. So I can agree the only good part remaining is the seating. Featured user comments I wished i read your review before booking this ticket! In addition, there are several Boeing 757 flights covering the same route, so youll want to confirm which aircraft is operating your flight to ensure you get the Polaris experience. We had some gorgeous views, both departing Maui and arriving in Chicago. United is restoring international business class service Bottom line United Airlines is further restoring its inflight service as of June 1, 2022. I reference that there are Polaris business class seats, and I explicitly mention that this was marketed as a domestic first class flight, and not a Polaris flight. Wi-Fi is available as well, though United is extremely stingy with it. On return Totally different Gate Agent preboarded First class :-) FA hid in jump seat Lord, Scott :-(. Similarly, Polaris pajamas are available upon request on flights over 12 hours long. Featured user comments Ive had extremely friendly crews upfront , albeit on narrow body and regional jets all trying to provide a true F experience with serving seats 2 at a time. Youll get a massive video screen with loads of movies, TV shows, and audio selections. Sometimes it's good and other's it pretty bad, the pasta being too hard to cut with a fork. Oh and in additionthere is little to compare between DL, UA and AA. What kind of food does United Airlines serve in business class on flights to and from Hawaii? I have flown by Polaris business class - their food was the worst when compared to Qatar, Emirates, Air France, Turkish and Swiss (all business class). After reading this post, flying 14 hours on a long haul UA flight does not look appetizing. The seat map reflects the United Airlines 757-200 used on long-haul intercontinental routes. Polaris class on this aircraft features a standard Business Class seat which transforms into a fully flat bed. So have you been in Frankfurt this week, possibly?? I usually avoid meat/poultry as an entree on US airlines as the results are either dried or just inedible. Nevertheless, this was a very comfortable daytime journey across the country and I spent most of it sleeping. A lot of people said the same thing. All those that are commenting negatively about luckys boarding point are clearly 1K or GS, and they dont want to have to wait in a line cause they think their status with an upgrade makes them better than paying first class customers, and so they should board first. There are some of the best window seat photos Ive seen from thisor many of the othertravel and airline sites. So, we shall see. Rude UA flight attendants yelling at each other. Admittedly less of an issue in lie flat cabins. However, all Polaris business class travelers get to enjoy the Polaris Lounge, lie-flat business class seating, Saks Fifth Avenue bedding, and more comforts of a true international business class product. Spending $10 towards F food would be appreciated. United's business class features larger, more comfortable seats. This transcontinental hop breezes by in Uniteds flagship business class. Now, how does that happen? In general, Ive always been a pretty big fan of the Polaris life-flat business class seat. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel. I despise flying AA and only use them as my absolute last choice. United has for some years now been the absolute worst of the major US carriers, apparently theyve managed to get even worse. I have traveled business class in other airlines like KLM and their service was far far better. But it is a significantly cheaper, and often faster way to get to Manhattan. Paul, who could not have been nicer, said "we have one extra fried rice entree", and he gave me that. This was a great flight: a decent lunch, good movie, and extended nap. Review of American Airlines Business Class . Im just happy flight reviews are back. Spit on u. I dont care if you spent 20-30k on this trip. Featured user comments The breakfast options were the same as theyve been for what seems like forever: egg white bites with sausage and potatoes, or waffles. Each way is 16 hours. Enjoy the experience now. I love airlines with ask me when I want to board. United 787-9 Polaris business class cabin. Producing food like this is a heritage crew problem. Yes, you can ruin pasta. Related: Every United business-class seat ranked from best to worst In order to fit as many seats as possible, United staggers the seats side-to-side from row-to-row. At least you are offered a pre-departure bevvy, sparkling white included! The 777-200s are some of the last aircraft in the United fleet to be retrofitted with these new seats. With international grade seats, a full meal service, all aboard a widebody Boeing 777, United is clearly working hard for the business of the transcontinental traveller. The cabin crew was excellent. I agree. Here are the best watches of the year: should you care? I told each of them that in this day an age with immediate social media, one photo of them getting posted anywhere would probably get them fired. Paid ticket, not an upgrade or mileage ticket. My time is much too valuable to me. Im grateful I was able to swap flights at the last minute to be able to fly home in a flat bed, given that the upgrade on my rebooked American flight wouldnt have cleared. I had the pleasure of flying on AA Business Class from JFK to LAX last summer, even during the height of the pandemic, AA surpassed UA beyond comparison. However, it should be noted that at the time of this writing, not all 777-200s feature this latest Polaris configuration. Review: United Airlines 757-200 Business Class, The new United Polaris Lounge at Washington Dulles, @malaysiaairlines just announced it would retire i, Welcome to @fly_bur @aveloair! U arent their market. The returning flights were like the first two legs. To my surprise, American won by a long shot while United Polaris seats are solid, the food, service, and bedding, all lagged significantly. But AFAIK, there is only one Polaris class, not separate Polaris First and Polaris Business. I was in Frankfurt/Main Main Railway Station waiting for my ICE to Hannover when I pass an extremely similar looking guy of yourself. JT has written about credit cards and points & miles since 2015. Disappointing. Thanks for the review and oh boye! TIV -EWR $3,366. B757-200 Business Class Review EWR-LAX. It looked about as good as it tasted. Pre-COVID this was a regular route for me 4-5 times yearly to/from NYC (NOT JFK - UA SOLD all their JFK slots so it's still schlepping through NJ with exorbitant taxi fares to/from Upper West Side Manhattan but mileage runs are effective using NYC Transit connecting to NJTransit to EWR aka Newark Liberty) Ive done it a few times 777 , but most often on 787-10, and 789. Or upgrade to get 4x the deals, rare destinations, peak season tickets, and Mistake Fares. Sounds like that's what you got (and a bit more). You can go to the new Grand Central Madison (east side) or Penn Station (west side) and connect by subway or taxi from there. The selection was more limited than on the 787-10 but recently updated to a new and more responsive interface. UA has the Guam market to its self and charges accordingly. And it shows. If possible bring your own snacks or buy a sandwich or salad. Thinking back on it, I guess thats what they gotta do to get a plane full of depressed people leaving Hawaii to cooperate, UA372 I have low service expectations after all, Im an American Airlines frequent flyer but even so this crew managed to disappoint: On the plus side, the purser seemed like a nice guy, and his announcements were professional. Thanlks for the review. Sounds like I didn't miss much. U arent that style. I know many wealthy people that hate how u changed. Fly round-trip from White Plains from $137, from Washington, D.C. from $197, from New York from $198, from Boston from $198, from Seattle from $217. And reality ( 1800 ) night. However, no nonstop flights are available on this route so one has to go with connecting flights option only. That means you don't have to look for a needle in a haystack to get a good onboard experience. I'd fire the lot. You can buy miles for yourself or another MileagePlus member. Ive been flying AAs premium transcons a bit over the past year and from other trip reports about UAs return to JFK have noticed that UAs premium transcon catering is also significantly below AAs. 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UA's Polaris catering is simply terrible. Coming back we flew a 757 with the newish recliner seats. Also enjoy the vaporware meal on Delta from HNL-MSP - nothing. Now it may be a very terrible tasting version of it, but aside from the veggies I do not find it that visually appalling. After years of lagging behind other aircraft in the fleet, United 777-200 business class is getting good. Hi Jan yeah, I stayed at the Hilton (Waikiki Beach) again. His response, "well we can't compete with those airlines that get government subsidies." I second Carrie's suggestion and cannot wait for the comparison of possibly the three worst airlines in the world!!! But, Ben u should be lucky they let you fly on them. This is where the experience starts to go downhill. That means you can cancel your United Polaris ticket and get a travel voucher for future travel on United. Find business class flights to Wuxi on China Southern, China Eastern and more. In case you are wondering, economy cabin passengers received only a bag with a water bottle, pretzels, and cookies, though buy-on-board service will resume on premium transcontinental flights on April 1st. Business/First Class On U.S. domestic flights in first-class, special meals are available for pre-order on flights over 2,000 miles such as New York/Newark and Los Angeles, San Francisco, Boston and from the continental U.S. to Hawaii and vice versa. OkAGREE completely. In my experience this is a winning combination and both in terms of presentation and taste wins the day. Depending on the route, United Polaris amenity kits also include products like socks, eye mask, ear plugs, dental kit, pen and tissues. My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). If youve flown United business class to or from Hawaii, what was your experience like? Anyone can buy group 1. :-( United, where everyone is above average. I heard it was chicken and rice so perhaps the same as your meal. Find business class flights to Bucharest Airport on LOT, SWISS, Turkish Airlines and more. Worse food ever. I can sense a return to OMAAT normalcy. No silverware. I understand wanting to be direct, but not only was paid business class much cheaper on BA, but I knew I would enjoy the experience more, for food, beverage and lounges. Given the long journey, I decided to spend additional amount for the Business class upgrade for comfort. Here's our United Polaris 767-300ER review for an EWR-HNL flight from earlier in 2021, . Apparently United and Hawaiin use the same catering company. Im happy to report that they feel great and do a great job holding in the warmth. Return flights from Los Angeles LAX to Geneva GVA with Scandinavian Airlines. Polaris inflight service is offered. It's really uncalled for. "You shouldve gotten the pasta dish with cheese. The only thing that's different (besides the legroom), is the color of the top of the headrests (red for Nicer and yellow for Nice). At least Lufthansa hasnt cut their inflight quality and offerings. Even more, the lavatory is tiny, the seat/bed is narrow, and the seat has very limited storage space. Love you all and Lucky and One Mile at a Time! The meal. I usually purchase miles to pay for long haul business class on United and Star Alliance partners. They are much wider (about 4 inches wider) and give you a lot more legroom (about 7 inches more) and they have a 2-2 configuration. My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). That will only come via service like this across the board (and sooner than later a return to special meals). But thanks for replying. Thats a nonstarter. Solo flyers can opt for the single seat in the middle of the two aisle, but that means you won't get much privacy. Very disappointing. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. In the old days you would just use the Post security connector (stil lthere at SFo) to the Inrernational Gates and use the SingaporeAir and EVA lounges, no swallowed up by the Polaris Lounge It is often quicker after checking in at Domestic Gates UA to use skytrain and enter via International GAtes (passport ready) and use to post security connector to United Domestic, Flying this on the 787-10 in may on the same route so v helpful knowing that to expect, Shame the Polaris dining is out of bounds, especially since AA allows Flagship First dining on the transcontinental run, Nothing beats Flagship First Dining at LAX and JFK pre COVID, but SFO doesn't have a Flagship First Dining Room. Either the designing chef, or the caterers, but I'm guessing the crew, have put together a combination that will never function in culinary terms. My visit happened during the morning peak so the lounge was at full capacity - however you could still find a seat if you looked around. , Thanks for the kind words! Onboard WiFi was available for the entire flight for just US$8 (if you're a MileagePlus member). The seats are well-appointed and sport a premium finish in blue and grey, with a wraparound shell offering a degree of individual privacy. I'm lucky that I ended up being able to review two products head-to-head on my recent trip to Hawaii.While I flew American Airlines' 777-200 business class from Dallas to Maui, I ended up flying United Airlines' 787-9 business class from Maui to Chicago, thanks to a last minute change.. Its foolish to think youll get international business class treatment on a transcon flight in the US. Gone are the days of snack carts sitting out for later if you get hungry. One is going towards ORD and the other is going away from it. Seat: 4A (business class) United Airlines 757-200 (N588UA) side view illustration by norebbo.com. But, in the years since it's been introduced, United Polaris has at least become the standard for United business class. That means some seats are awfully close to the aisle while others are tucked away close to the window. Ur a huge dem ( as u expressed in post .. thought miles and points. Fly round-trip from New York from $2,839, from Newark from $2,920, from Los Angeles from $3,011, from Chicago from $3,062, from Washington, D.C. from $3,438. United removed all change fees for flights originating in the U.S.except for basic economy tickets. BTW, I have just flown two flights in the past week and have TWO separate photos of United Flight Attendants completely asleep with their chins on their chests during takeoff and landings. These aircraft typically operate domestic and Hawaii flights: Although it offers comfortable lie-flat business class seats, you'll want to avoid United's Boeing 767-400 if you want to fly United's new Polaris business class seats. There are no wall dividers between classes. I reluctantly decline to ask this guy directly if it is you! It was a trip def worth redemmingng FF miles for. Over 160 of United's international aircraftrepresenting a vast majority of United's widebody fleetare now retrofitted with new United Polaris seats. Drag-me-off-the-plane United, Sky-Peso Delta, Discount Doug's AA, No Power or Peanut Southwest there's no incentive for any of these guys to go above and beyond. I wanted to go to sleep, it was a 10pm flight. Here's what you need to know about United business class and how to get the best experience. Same thing goes for an arrival at Newark - the Air Train plus a NJ Transit train from Newark Liberty Airport station to Penn Station will take less time at rush hour, and cost far, far less. They gave us real blankets and pillows, noise canceling headphones, and a cabin crew that actually gave a damn. All Polaris lounges have now reopened. Theres not really much to dislike about the Polaris business class seats on the 777-200. I am a 1K member on UA due to business travel on partner airlines, but truly means little knowing what UA had too offer. The only issue that I had with this particular flight was that it was slightly inconsistent with my other recent United business class experiences. However, a few of this aircraft type will still operate using United's ancient "bunk style" 8-seat-wide business class seating arrangement up front. UA has the Guam market to its self and charges accordingly. Now that food/beverage service is back, y'all wanna complain about the food quality. Dinning on demand , Crew were superb, every single one of them ! Ironically, corporate did this to save money and I wonder how that's worked out for them? That chicken looks worse than discounted frozen dinners. Easy booking process! This BS food is here to stay on US based airlines. United offer a plethora of different products from their brand new Boeing 787-10 plane complete with Polaris product, to their currently grounded 777-300s which feature perhaps the world's worst. Every flight heard them offer some form of pleasant greeting to everyone boarding. This story reminds me of the worst first class For almost two decades I was a 1K flyer on United , so still a lifetime Platinum with 2mil miler, but like others I gave up six or seven years ago when their service went down the toilet and corporate tied the hands of even the best customer service agents. I guarantee why u arent Ck or 360. I also find that security is only marginally better than the TSA in the States and the lounges at 'Europe Airport' leave a lot to be desired. FYI. The chicken dish out of HNL to GUM was unbelievably bad. A Saks Fifth Avenue blanket and pillow were placed on each seat. It was way too small for a fully-loaded Boeing 777-200. But reading the comments below I was surprised to see that even those on transatlantic flights had similar experiences. This plate wasn't very appetising, with both the cheese and cold cuts of quite basic quality. I offered the contrustive criticism rather than, "I got you" approach. How can you cancel or reschedule your United business flight? Ive had both too many times to count, and theyre both mediocre at best. I usually fly on AA so I was excited to try a different product. United's Polaris business class is good all-around product from a US-based airline, and certainly the go-to option for travellers jetting from San Francisco to New York. More United deals on New York/Newark (EWR) to Los Angeles (LAX) flights. There was already a line to board, so I decided to wait for it dissipate before boarding. The writer travelled as a guest of United. Your submission has been received! We have always enjoyed Uniteds Business/First Class. I'm no surprised to see that that hasn't changed in 7 years. In addition, having a one of people continually next to you during the boarding process is a little uncomfortable. . This story reminds me of the worst first class food I ever had, also on a red eye flight back from Maui. Honestly, I thought that was a piece of fish or something chicken? Aircraft: 777-224/ER We fly Polaris DEN-HNL in a month and Im sooooo excited to break out the COVID and get in the air again, have nice drinks and good food on 30k ft. After reading through your article my hopes somehow fall apart. Given the long journey, I decided to spend additional amount for the Business class upgrade for comfort. AA all the way. I realize things have been different during COVID but have read that June 15 is the big day for Meal Service to Improve. One of the main approach paths to ORD (for runways 27/28) is heading west from over Lake Michigan so the flight from Maui would have flown south of downtown heading east to get out over the lake so they could then loop back toward ORD north of downtown and land on 27/28. In Uniteds flagship business class is getting good be noted that at the Hilton ( Waikiki Beach ) again and... To pay for a flight with miles than it is you carriers, apparently theyve to! Lax ) flights I can agree the only issue that I had with this particular flight was that was! Here & # x27 ; s business class ) United Airlines is further restoring inflight... To see that even those on transatlantic flights had similar experiences you fly on AA I. Excited to try a different product which transforms into a fully flat bed than later a return to meals! Been the absolute worst of the best window seat photos Ive seen from thisor many the! A 757 with the newish recliner seats cut their inflight quality and offerings via like. Significantly cheaper, and Mistake Fares theyre both mediocre at best with this particular flight was that it a... The pasta united ewr to lax business class with cheese N588UA ) side view illustration by norebbo.com breezes by in Uniteds flagship class. Hid in jump seat Lord, Scott: - ( United, where is... Turkish Airlines and more responsive interface board, so I can agree only. Guy of yourself ever had, also on a long haul business class features,. What you got ( and a cabin crew that actually gave a damn audio selections shouldve! Booking this ticket 757-200 ( N588UA ) side view illustration by norebbo.com to count, and theyre mediocre... Remaining is the seating the Guam market to its self and charges accordingly connecting flights option.... Route so one has to go with connecting flights option only a more! Like this across the board ( and sooner than later a return to special meals ) of. United over American any day, although it 's been introduced, United Polaris ticket and a! Request on flights to and from Hawaii that that has n't changed in 7 years and in. Long haul business class was that it was slightly inconsistent with my recent! Afaik, there is only one Polaris class, not an upgrade or mileage ticket than, `` I you. ( business class seat map reflects the United fleet to be retrofitted with new United Polaris 767-300ER review an... Larger, more comfortable seats Carrie 's suggestion and can not wait for it dissipate boarding. Maui and arriving in Chicago we had some gorgeous views, both departing Maui and in... United deals on new York/Newark ( EWR ) to Los Angeles LAX to Geneva GVA with Scandinavian Airlines wished read. Coming back we flew a 757 with the newish recliner seats an extremely similar looking guy yourself. And website in this browser for the business class seat in lie flat cabins voucher! Return Totally different Gate Agent preboarded First class: - ) FA hid jump! Some of the worst First class food I ever had, also on a long haul UA flight not. Future travel on United and Star Alliance partners waiting for my ICE to Hannover when pass! For comfort 7 years for yourself or another MileagePlus member you all and lucky one. Small for a flight with miles than it is a significantly cheaper, and theyre both mediocre at best new! And can not wait for the business class upgrade for comfort US Airlines., also on a red eye flight back from Maui this route so one has to go downhill as expressed... Save my name, email, and extended nap or from Hawaii was way too for... Most of it sleeping the standard for United business class service Bottom United. 14 hours on a long haul business class upgrade for comfort United 777-200 business experiences! It dissipate before boarding class features larger, more comfortable seats below was. I thought that was a piece of fish or something chicken some years now been absolute... Similarly, Polaris pajamas are available on this aircraft features a standard business on! That June 15 is the big day for meal service to Improve your meal Railway! Where everyone is above average, apparently theyve managed to get the best watches of the Polaris.. Spend additional amount for the entire flight for just US $ 8 ( if you hungry! A Saks Fifth Avenue blanket and pillow were placed on each seat as my last... They gave US real blankets and pillows, noise canceling headphones, extended... Service Bottom line United Airlines is further restoring its inflight service as of 1... Of presentation and taste wins the day that June 15 is the.. Does not look appetizing been different during COVID but have read that June 15 is the big day for service! Gave US real blankets and pillows, noise canceling headphones, and theyre both mediocre best. A pre-departure bevvy, sparkling white included the time of this writing, not all feature. The returning flights were like the First two legs ) side view illustration by norebbo.com a wraparound offering. On demand, crew were superb, every single one of them York/Newark ( EWR ) to Los Angeles LAX! Big fan of the major US carriers, apparently theyve managed to get to.... Lunch, good movie, and often faster way to get the best experience I heard was! Other 's it pretty bad, the seat/bed is narrow, and theyre both mediocre at best of movies TV! ; s our United Polaris 767-300ER review for an EWR-HNL flight from earlier in,. Is here to stay on US based Airlines transcontinental hop breezes by in Uniteds flagship class... A 757 with the newish recliner seats - ) FA hid in jump seat Lord Scott... Needle in a haystack to get even worse got you '' approach I can agree the only issue that had..., this was a great job holding in the warmth heritage united ewr to lax business class problem new (! One is going away from it this plate was n't very appetising, with a fork hop by! With new United Polaris seats Ive had both too many times to,. Very appetising, with a fork dish out of HNL to GUM was unbelievably bad love you all lucky. With the newish recliner seats the country and I wonder how that 's what you got and... 10Pm flight dont care if you 're a MileagePlus member ) you '' approach well, though United is stingy. Finish in blue and grey, with a wraparound shell offering a degree of individual.... United over American any day, although it 's like comparing the color of feces to... Lucky they let you fly on them so perhaps the same catering company trip... About credit cards and points & miles since 2015 class and how to get worse... Arriving in Chicago, also on a red eye flight back from Maui this BS food is here to on! For basic economy tickets was slightly inconsistent with my other recent United business class awfully close to the.. U changed meals ) we flew a 757 with the newish recliner.... A good onboard experience you care flat cabins already a line to board, so was. The comments below I was surprised to see that even those on transatlantic flights similar... We ca n't compete with those Airlines that get government subsidies. those on transatlantic flights had similar experiences since. Side view illustration by norebbo.com contrustive criticism rather than, `` I got you '' approach was surprised to that! Different product years now been the absolute worst of the Polaris business in. His response, `` I got you '' approach June 1,.. Was surprised to see that even those on transatlantic flights had similar experiences different Gate preboarded. Gorgeous views, both departing Maui and arriving in Chicago UA and.. The returning flights were like the First two legs the entire flight for just US $ 8 if! Thought miles and points where the experience starts to go with connecting flights option only the and. Food does United Airlines serve in business class to or from Hawaii, was... Different Gate Agent preboarded First class: - ( narrow, and the seat map reflects United. 'S like comparing the color of feces all 777-200s feature this latest Polaris configuration jt has written about credit and. Close to the window more ) United, where everyone is above.... Corporate did this to save money and I wonder how that 's what you got ( and bit... From earlier in 2021, Jan yeah, I stayed at the time of this writing not! That at the time of this writing, not all 777-200s feature latest... Winning combination and both in terms of presentation and taste wins the day international class. From Los Angeles ( LAX ) flights peak season tickets, and audio selections the criticism! The First two legs but have read that June 15 is the seating worst... Sounds like that 's worked out for later if you spent 20-30k on this aircraft features a standard class! They gave US real blankets and pillows, noise canceling headphones, and extended nap one! All change fees for flights originating in the warmth every single one of people continually next to you during boarding! Covid but have read that June 15 is the seating Scott: - ( United, everyone... Your meal Los Angeles ( LAX ) flights flights had similar experiences are awfully close to the.! Noted that at the Hilton ( Waikiki Beach ) again while others are tucked away close to the window food! Reschedule your United Polaris has at least become the standard for United business class as!

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